Common Questions — Account, Billing & Support
Answers to frequent product questions about payments, passwords, CLI tokens, AI Chat, and getting help
Common Questions — Account, Billing & Support
Quick answers for accounts, billing, security settings, and the CLI.
How do I pay for CodeDD?
CodeDD uses prepaid Lines of Code (LOC) budget for audits and optional subscriptions for add-ons like the AI Chat Module.
LOC top-up
- Account → Billing (
/account?tab=billing) - Review current LOC budget
- Pick a quick-pick package (1M, 2M, 5M, or 10M lines) or enter a custom amount (minimum 1M lines, up to 15M via the slider; contact sales for larger volumes)
- Complete Stripe checkout
Pricing is tiered: the first 1M lines are a flat Base fee, with a lower per-line rate as volume increases (Tier 1 up to 3M, Tier 2 up to 10M, Tier 3 beyond). LOC is consumed when you start or pay for audits based on scoped lines. Unused budget rolls forward.
AI Chat Module
Includes 3 free audit questions per month on portfolio and repository data. Product and documentation questions are unlimited.
Subscribe under Account → Billing → AI Chat Module, or from the in-app upgrade prompt. Manage renewal and invoices via Manage subscription (Stripe Customer Portal).
Paying when starting an audit
Checkout may prompt you to select a billing organization and pay lines not covered by LOC budget. If LOC fully covers the scoped audit, no additional payment is needed.
Other payment questions
- Invoices: via Stripe after checkout
- Enterprise / PO / wire: email info@codedd.ai
- Failed payment: retry from checkout or Billing; contact support if charged but budget not updated
Where do I change my password?
Account → Account tab → Change Password. Requires current password, new password, and confirmation.
Requirements: at least 10 characters, including at least one uppercase letter, one number, and one special character. Two-factor authentication is under Account → Security.
How do I set up a CLI token?
- Account → Account tab → CLI Access → Generate Token
- Copy immediately (shown once)
- On your machine:
pip install codedd-cli
codedd auth login --token <your_cli_token>
codedd auth status
Tokens start with codedd_cli_, expire after 90 days, and can be revoked from the same screen.
See CLI Installation and CodeDD CLI Guide.
How does the AI Chat free quota work?
3 audit-related questions per month (portfolio KPIs, repository findings). Unlimited: product questions, documentation help, UI navigation, support tickets, feedback.
Subscribe on Account → Billing or via the in-app upgrade prompt when quota is exhausted.
Where are organization and team settings?
| Task | Location |
|---|---|
| Create portfolio organization | Dashboard → Create your organization |
| Org list & billing entities | Account → Organization |
| Invite reviewers or submitters | Organization dashboard → Manage Access |
| Organization audit settings | Organization dashboard → settings (gear) |
See Setting Up a Portfolio Organization and Team Members & Access Roles.
How do I contact support?
- Email: info@codedd.ai
- In-app AI Chat: ask to open a support ticket or submit feedback
- Sales / demos: Contact sales